Reload Casino is an online gaming platform launched in 2021, operated by White Hat Gaming Limited and licensed by the Malta Gaming Authority and UK Gambling Commission. The casino offers over 3,000 games from 100+ software providers with a focus on slots, live dealer games, and unique promotional offerings.
Reload Casino entered the online gaming market in 2021 with a straightforward value proposition: extensive game selection combined with player-friendly promotions. Operating under licenses from the Malta Gaming Authority and UK Gambling Commission, the platform has positioned itself as a reliable option for players seeking variety and consistent rewards. This review examines the casino's offerings, operational practices, and overall player experience to determine whether it delivers on its promises.
Reload Casino holds two significant gambling licenses that govern its operations. The Malta Gaming Authority license ensures compliance with European Union gambling regulations, while the UK Gambling Commission license demonstrates adherence to some of the industry's strictest standards. These licenses require the casino to maintain fair gaming practices, secure financial transactions, and transparent operational procedures.
The platform employs SSL encryption technology to protect player data during transmission. Financial transactions are processed through established payment providers that maintain their own security protocols. Player funds are held in segregated accounts, a requirement under both licensing jurisdictions that protects deposits in the event of operational difficulties.
White Hat Gaming Limited, the operating company, manages multiple casino brands and has established operational procedures for handling player disputes and complaints. The casino displays its license numbers prominently and provides access to responsible gambling resources through partnerships with organizations like GamCare and Gambling Therapy.
The casino's game library exceeds 3,000 titles sourced from over 100 software providers. This extensive selection covers multiple gaming categories with varying levels of depth.
Slots constitute the largest portion of the game library, featuring titles from major developers including NetEnt, Microgaming, Pragmatic Play, Play'n GO, and Blueprint Gaming. The selection includes classic three-reel slots, modern video slots with multiple paylines, and Megaways mechanics. Popular titles available include Starburst, Gonzo's Quest, Immortal Romance, and the Big Bass series from Pragmatic Play.
The casino regularly adds new releases and features seasonal content, as evidenced by dedicated Christmas-themed game collections. Progressive jackpot slots are available, though the selection is more limited compared to the standard slot offerings. Games are searchable by provider, feature type, and popularity metrics.
Live dealer games are provided primarily by Evolution Gaming and Pragmatic Play Live. The selection includes multiple variants of roulette, blackjack, baccarat, and poker. Game show formats such as Crazy Time, Monopoly Live, and Lightning Roulette are available for players seeking alternative live gaming experiences.
The live casino operates with professional dealers streaming from dedicated studios. Table limits vary to accommodate different bankroll sizes, though the range of available tables is more limited compared to casinos that specialize exclusively in live gaming. Live chat functionality allows interaction with dealers and other players during gameplay.
Digital table games include multiple variants of roulette, blackjack, poker, and baccarat. European, American, and French roulette versions are available, along with specialty variants like Double Ball Roulette. Blackjack options include classic versions and variants with side bets and rule modifications.
Poker offerings include video poker machines and table poker games. The selection covers popular variants such as Jacks or Better, Deuces Wild, and Caribbean Stud Poker. Developers contributing to the table game selection include NetEnt, Microgaming, and Shufflemaster.
Reload Casino's promotional approach differs from typical online casinos by emphasizing ongoing rewards rather than large welcome bonuses.
The signature promotion offers 10% cashback on net losses every week. The cashback calculation covers the period from Thursday 00:00 GMT to Wednesday 23:59 GMT, with funds credited every Thursday. This cashback applies to real money losses on qualifying games, which include slots and selected table games.
The cashback comes with zero wagering requirements, meaning players receive actual cash that can be withdrawn immediately or used for further play. The minimum deposit requirement to qualify is 20 dollars or euros depending on currency. Cashback is capped at the total deposits made during the qualifying week, and unclaimed cashback expires after seven days.
The casino runs regular tournaments with prize pools reaching up to 30,000 dollars. These competitions typically require minimum deposits and award prizes based on gameplay metrics such as highest multipliers or total wagering volume. The loyalty program converts wagering activity into Ivy points, with one point earned for every 40 dollars wagered.
Weekly cash prize draws distribute 500 dollars among multiple players who meet minimum deposit thresholds. These promotions operate on rotating schedules and are subject to specific terms and conditions that players should review before participating.
Reload Casino operates as an instant-play platform requiring no software downloads. Players can access the full game library directly through web browsers on desktop and mobile devices. The registration process uses Pay N Play technology in supported regions, allowing players to deposit and start playing immediately using Trustly and other banking methods.
The casino partners with leading software providers including NetEnt, Evolution Gaming, Microgaming, Pragmatic Play, and Play'n GO to deliver a diverse gaming experience. Games are categorized by type, provider, and features, making navigation straightforward. The platform processes deposits instantly and handles withdrawals within 24 hours for most payment methods.
Reload Casino supports multiple payment methods for deposits and withdrawals, with availability varying by player location.
Available deposit methods include Visa, MasterCard, Trustly, Interac, PayPal, Skrill, EcoPayz, MuchBetter, PaySafeCard, Apple Pay, and direct bank transfers. Minimum deposit amounts are typically set at 20 dollars or euros. Deposits process instantly in most cases, allowing immediate access to funds for gameplay.
The casino accepts multiple currencies including euros, with currency options depending on player location and chosen payment method. Payment method availability is determined by licensing restrictions and regional banking regulations.
Withdrawals are processed through the same methods used for deposits where possible. The casino advertises withdrawal processing times of 0-24 hours for most methods, though actual timing depends on the payment provider's processing schedule. Trustly withdrawals typically complete within hours, while bank transfers may take longer depending on banking institutions.
E-wallets are not listed as withdrawal options in all regions, and traditional card payments and cheques are not offered for withdrawals. Players must verify their accounts before processing withdrawals, a standard requirement under gambling regulations. Verification typically requires government-issued identification, proof of address, and payment method confirmation.
The casino website employs a straightforward design focused on game accessibility. The homepage features promotional banners, game category navigation, and quick access to popular titles. A search function allows players to locate specific games or browse by provider.
Game categories are clearly labeled and include filters for new releases, jackpot games, and featured titles. The platform operates as an instant-play casino, eliminating download requirements and enabling access from any device with a web browser. Mobile optimization allows gameplay on smartphones and tablets without dedicated applications.
Navigation is functional but basic, with limited customization options for the user interface. The site loads efficiently and game launching is generally quick, though performance depends on internet connection quality. Account management functions including deposits, withdrawals, and bonus tracking are accessible through a user dashboard.
Reload Casino provides customer support through live chat and email channels. Live chat operates from 08:00 to midnight Central European Time, providing real-time assistance during these hours. Outside operating hours, players can submit inquiries via email for response during business hours.
The support team handles account questions, payment issues, technical problems, and general inquiries. Response quality is generally adequate for routine matters, though complex issues may require escalation and extended resolution times. The casino does not offer telephone support, limiting options for players who prefer voice communication.
The website includes a terms and conditions section, promotional terms, privacy policy, and responsible gambling information. These resources provide self-service answers to common questions, though a dedicated FAQ section would improve accessibility of basic information.
The casino implements responsible gambling tools required by its licensing jurisdictions. Players can set deposit limits, loss limits, and session time limits through their account settings. Self-exclusion options are available for players who need to restrict access to their accounts temporarily or permanently.
The platform provides links to external support organizations including GamCare, Gambling Therapy, and BeGambleAware. These organizations offer counseling and support services for problem gambling. The casino displays responsible gambling messages throughout the site and requires age verification to prevent underage gambling.
Reality check features remind players of time spent gambling during extended sessions. Account history tracking allows players to review their gambling activity and spending patterns. These tools align with industry standards for player protection, though their effectiveness depends on player engagement with available resources.
Reload Casino offers several strengths that appeal to specific player preferences. The extensive game library provides variety across multiple categories, and the partnership with over 100 providers ensures regular content updates. The weekly cashback program with zero wagering requirements delivers tangible value to regular players, distinguishing the casino from competitors that impose restrictive bonus terms.
Fast withdrawal processing within 24 hours meets player expectations for timely access to winnings. The dual licensing from Malta and the UK provides regulatory oversight and player protection. Mobile compatibility enables gaming across devices without compromising functionality.
However, the casino has notable limitations. The absence of a traditional welcome bonus may deter players who prioritize initial deposit matches or free spin packages. Customer support hours are restricted to 16 hours daily, leaving gaps in coverage for players in certain time zones. The live casino selection, while adequate, is smaller than specialized live gaming platforms.
Payment method availability varies by region, potentially limiting options for some players. The platform's design is functional but lacks the polish and advanced features found in newer casino sites. Phone support is not available, restricting communication channels for players who prefer direct conversation.
Reload Casino delivers a solid online gaming experience centered on game variety and consistent promotional value. The platform's strength lies in its extensive game library sourced from reputable providers and its player-friendly cashback program that avoids complex wagering requirements. Regulatory compliance through Malta and UK licenses provides assurance of fair operations and player protection.
The casino is best suited for players who value ongoing rewards over large one-time bonuses and who prioritize game selection diversity. Fast withdrawal processing and mobile accessibility add to the platform's practical appeal. However, players seeking comprehensive live casino options, 24/7 support, or substantial welcome bonuses may find better matches elsewhere.
Overall, Reload Casino represents a competent option in the online gaming market, particularly for players in regions where it holds appropriate licensing. The platform's straightforward approach and focus on sustainable rewards create a gaming environment that prioritizes long-term player value over aggressive promotional tactics.
Yes, Reload Casino holds licenses from the Malta Gaming Authority and UK Gambling Commission, two respected regulatory bodies that enforce strict operational standards. The casino uses SSL encryption for data protection and maintains segregated player funds as required by its licenses.
The minimum deposit is 20 dollars or euros, depending on your currency and chosen payment method. This threshold applies to most deposit options and is also the minimum required to qualify for the weekly cashback promotion.
The cashback calculates 10% of your net losses on qualifying games from Thursday to Wednesday each week, credited every Thursday. It has zero wagering requirements, meaning you can withdraw it immediately or use it for play. Cashback is capped at your total deposits during the qualifying period.
Most withdrawals process within 0-24 hours according to the casino's stated timeframes. Trustly and e-wallet withdrawals typically complete fastest, while bank transfers may take additional time depending on your banking institution. Account verification must be completed before your first withdrawal.
No, Reload Casino does not currently offer a traditional welcome bonus or deposit match for new players. The casino focuses instead on ongoing promotions like the weekly cashback program, tournaments, and prize draws that benefit all players regardless of account age.
Yes, Reload Casino operates as an instant-play platform that works on mobile browsers without requiring app downloads. The games are optimized for smartphones and tablets, allowing you to access the full game library and account functions from mobile devices.
The casino features games from over 100 providers including NetEnt, Evolution Gaming, Microgaming, Pragmatic Play, Play'n GO, Blueprint Gaming, Relax Gaming, and many others. This diverse provider network ensures a wide variety of game styles and features across slots, live casino, and table games.
Live chat support is available from 08:00 to midnight Central European Time daily. Outside these hours, you can contact the casino via email, with responses provided during business hours. The casino does not offer telephone support.
Reload Casino partners with industry-leading software developers to deliver quality gaming experiences
Explore thousands of slot titles ranging from classic three-reel games to modern Megaways mechanics and progressive jackpots from top-tier providers.
Engage with professional dealers in real-time through live-streamed roulette, blackjack, baccarat, poker, and innovative game show formats.
Reload Casino continues its 10% weekly cashback promotion with zero wagering requirements for all qualifying players.
The casino expanded its game library with additional titles from Hacksaw Gaming, Thunderkick, and other emerging providers.
December tournament series features prize pools up to 30,000 dollars across multiple qualifying games and competition formats.