Caxino Casino launched in June 2020 under Rootz Limited ownership, operating with a Malta Gaming Authority license. The platform offers over 1,200 games from 30+ providers with an innovative reward system powered by machine learning.
Caxino Casino entered the online gambling market in June 2020 as the second brand from Rootz Limited, a company known for its innovative approach to player rewards and platform technology. Operating under a Malta Gaming Authority license, Caxino positions itself as a modern casino with extensive game selection and personalized player experiences. This review examines whether the platform delivers on its promises by analyzing its game library, payment infrastructure, customer support quality, and overall player satisfaction based on verified user feedback and independent testing.
The online casino landscape has become increasingly competitive, making it essential for players to understand what differentiates one platform from another. Caxino Casino attempts to stand out through its machine learning-powered reward system called Spinbox, which claims to deliver personalized bonuses at optimal times. However, player reviews present a mixed picture, with a Trustpilot rating of 1.8 out of 5 stars based on 49 reviews, while professional review sites like Casino Guru assign a Safety Index of 9.7 out of 10. This disparity requires deeper investigation into the casino's actual performance across key operational areas.
Understanding the strengths and weaknesses of Caxino Casino requires examining multiple dimensions: regulatory compliance, game selection quality, payment reliability, customer service effectiveness, and how the casino handles player disputes. This review synthesizes data from multiple sources including player testimonials, regulatory records, and direct platform analysis to provide a comprehensive assessment.
Caxino Casino operates under license from the Malta Gaming Authority, one of the most respected regulatory bodies in the online gambling industry. The MGA license requires casinos to maintain strict standards for player protection, fair gaming, and financial security. The casino is operated by Granturo Malta Ltd, previously known as Rootz Ltd, with its registered office located at Ewropa Business Centre, Dun Karm Street, Level 3-701, BKR 9034, Birkirkara, Malta.
The MGA licensing framework mandates regular audits of random number generators, segregation of player funds from operational capital, and adherence to anti-money laundering protocols. Caxino's compliance with these requirements provides a foundational level of security for players. The casino employs SSL encryption technology to protect data transmission and requires identity verification for withdrawals, which helps prevent fraud but can delay payout processing.
As required by MGA regulations, Caxino provides responsible gambling tools including deposit limits, session time limits, self-exclusion options, and reality checks. Players can access these controls through their account settings. The casino also provides links to support organizations such as GamCare and Gambling Therapy for players who may be experiencing gambling-related problems.
Caxino Casino hosts over 1,200 games from more than 30 software providers, creating a diverse gaming library that covers slots, table games, live dealer games, and progressive jackpots. The platform partners with industry-leading developers including NetEnt, Play'n GO, Microgaming, Evolution Gaming, Pragmatic Play, and Push Gaming, ensuring access to popular titles and new releases.
The slot collection dominates the game library with thousands of titles spanning various themes, volatility levels, and feature sets. Popular titles include Book of Dead from Play'n GO, Starburst from NetEnt, and Jammin Jars from Push Gaming. The casino offers both classic three-reel slots and modern video slots with advanced bonus features, cascading reels, and expanding wilds.
Megaways slots represent a significant portion of the collection, featuring dynamic reel systems that can produce thousands of winning combinations. Notable Megaways titles include Gonzo's Quest Megaways, Dynamite Riches, and Poseidon Ancient Fortunes. The platform's search and filter functions allow players to sort games by provider, theme, or feature type, though some users report that navigation could be more intuitive.
Traditional table game enthusiasts will find multiple variants of blackjack, roulette, baccarat, and poker. The selection includes European Roulette, Classic Blackjack, and Punto Banco Baccarat. While the variety is adequate for casual players, high-stakes gamblers may find the table game selection less extensive compared to specialized table game casinos.
The live dealer section, powered primarily by Evolution Gaming, offers real-time gaming experiences with professional dealers broadcast from studio environments. Popular live games include Lightning Roulette, Multihand Blackjack, and various baccarat variants. The live casino also features game show-style offerings such as Crazy Time and Cash or Crash, which blend gambling with entertainment elements.
Live dealer games require stable internet connections for optimal performance. The streaming quality is generally high-definition, and the interface allows players to interact with dealers through chat functions. Betting limits vary significantly, accommodating both casual players and high rollers.
Our casino review process examines licensing credentials, game fairness, payment processing speed, customer support responsiveness, and real player feedback. We analyze Terms and Conditions, withdrawal limits, complaint resolution history, and security measures to provide accurate safety assessments.
Each casino undergoes testing across multiple criteria including registration process, game variety, banking options, mobile compatibility, and responsible gambling tools. Our independent evaluation methodology ensures unbiased ratings based on verifiable data and player experiences.
Caxino features a dedicated jackpot section with both fixed and progressive jackpot games. The most notable progressive slots include Mega Moolah and Mega Fortune, which have historically paid out multi-million euro prizes. Progressive jackpots accumulate across multiple casinos in the network, creating prize pools that can reach life-changing amounts. However, these games typically have lower base game RTP percentages, with a portion of each bet contributing to the jackpot pool.
Caxino Casino supports multiple payment methods including credit cards, e-wallets, prepaid vouchers, and bank transfers. Accepted options include Visa, Mastercard, Skrill, Neteller, Payz, MuchBetter, and Paysafecard. The casino processes transactions in multiple currencies including Euros, Norwegian Kroner, Canadian Dollars, Indian Rupees, Japanese Yen, New Zealand Dollars, and US Dollars.
The minimum deposit amount is 10 euros or currency equivalent, making the casino accessible to recreational players. Maximum deposit limits vary by payment method and player account status. All deposits are processed instantly, allowing players to begin gaming immediately after funding their accounts. The casino does not charge fees for deposits, though players should verify whether their payment provider imposes transaction charges.
Withdrawal processing represents a critical area where player experiences vary significantly. The minimum withdrawal amount is 20 euros, with a maximum of 1,000 euros per transaction. Monthly withdrawal limits are capped at 100,000 euros, weekly limits at 25,000 euros, and daily limits at 10,000 euros. These limits may be restrictive for high-stakes winners.
E-wallets offer the fastest withdrawal processing, with timeframes ranging from instant to 24 hours after approval. Credit and debit card withdrawals take 1-3 business days, while bank transfers require 3-5 business days. However, player reviews on Trustpilot reveal significant concerns about withdrawal delays and rejections. Multiple users report that the casino claims banks rejected deposits, which users dispute, and that alternative withdrawal methods are then required, causing frustration and delays.
All withdrawal requests require identity verification, particularly for first-time withdrawals. Players must submit photo identification and proof of address, which is standard industry practice for anti-money laundering compliance. The verification process can add additional time to the first withdrawal.
Caxino Casino provides customer support through two primary channels: live chat and email. The live chat function operates 24/7 and is available in English, French, Finnish, Norwegian, and German. Support representatives can be reached at [email protected] for email inquiries. The casino does not offer telephone support, which some players consider a limitation.
Player feedback regarding customer support quality is mixed. While the casino advertises 24/7 availability, some users report that evening and late-night support may have longer response times. The effectiveness of support in resolving issues varies, with some players praising quick resolutions while others express frustration with standardized responses that do not address their specific concerns.
One notable complaint pattern involves technical issues during gameplay, such as bonus rounds freezing or disconnecting. In these cases, some players report that customer support offers minimal compensation rather than restoring the full value of the interrupted feature, leading to dissatisfaction.
Analyzing player complaints provides crucial insight into operational reliability. Caxino Casino has a Trustpilot rating of 1.8 out of 5 stars based on 49 reviews, with 49 percent of reviews being 1-star ratings. Common complaint themes include withdrawal difficulties, technical issues during gameplay, and perceived unfair treatment when disputes arise.
Specific complaints include instances where players report that bonus features worth significant amounts froze during play, and the casino offered only partial compensation. Other players describe situations where withdrawal requests were rejected with claims that banks declined the deposits, which players contest as false. These issues suggest potential problems with payment processing infrastructure or policies that prioritize casino interests over player convenience.
Conversely, professional review sites like Casino Guru assign Caxino a Safety Index of 9.7 out of 10, and AskGamblers rates it 7.7 out of 10. These ratings consider factors beyond individual player experiences, including licensing status, financial stability, and terms and conditions fairness. The casino's average complaint response time is reported as 2 days, indicating some level of engagement with player issues.
Caxino Casino operates on the Rootz platform, which emphasizes fast loading times, intuitive navigation, and mobile compatibility. The website features a yellow and red color scheme with clear categorization of games into slots, live casino, table games, and jackpots. The registration process is streamlined into a two-step procedure requiring email, password, phone number, full name, country of residence, and gender.
The platform is fully optimized for mobile devices, allowing players to access games through mobile browsers without downloading dedicated apps. Mobile performance is generally smooth, though some users report occasional loading delays on older devices or slower internet connections. The search and filter functions help players locate specific games or browse by provider, though the sheer volume of games can make navigation challenging without using these tools.
Caxino Casino features the Spinbox reward system, which uses machine learning algorithms to deliver personalized bonuses based on individual player behavior and preferences. This system aims to provide rewards at times when they are most likely to be valued by specific players, rather than offering standardized promotions to all users.
The casino offers welcome bonuses for new players, though specific terms vary by jurisdiction and promotional period. Players should carefully review wagering requirements, game contribution percentages, maximum bet limits, and expiration dates before accepting any bonus. Standard industry wagering requirements typically range from 30x to 50x the bonus amount, and not all games contribute equally toward meeting these requirements.
Ongoing promotions may include free spins, reload bonuses, and cashback offers. The personalized nature of the Spinbox system means that promotional offers can vary significantly between players, making it difficult to provide universal guidance on expected bonus value.
Caxino Casino presents a complex profile that combines strong foundational elements with significant operational concerns. The casino's Malta Gaming Authority license, extensive game library from reputable providers, and modern platform technology provide a solid framework. The inclusion of over 1,200 games from 30+ providers ensures variety, and the availability of multiple payment methods accommodates different player preferences.
However, the substantial gap between professional safety ratings and actual player satisfaction scores cannot be ignored. The 1.8 out of 5 Trustpilot rating, driven by complaints about withdrawal difficulties, technical issue resolution, and customer support effectiveness, suggests that operational execution does not consistently meet player expectations. The pattern of withdrawal rejections attributed to bank declines, which players dispute, raises particular concerns about payment processing reliability.
For players considering Caxino Casino, the platform may be suitable for casual gaming with modest stakes, particularly for those who prioritize game variety and are comfortable with e-wallet withdrawals, which process faster than other methods. However, high-stakes players or those who value responsive customer support for complex issues may want to consider alternatives with stronger player satisfaction records. As with any online casino, players should gamble responsibly, never wager more than they can afford to lose, and thoroughly review all terms and conditions before depositing funds.
Yes, Caxino Casino operates under a Malta Gaming Authority license, which requires adherence to strict player protection and fair gaming standards. However, player reviews indicate mixed experiences with withdrawal processing and dispute resolution.
E-wallet withdrawals process within 0-24 hours, credit card withdrawals take 1-3 business days, and bank transfers require 3-5 business days. First-time withdrawals require identity verification, which may add processing time.
The minimum deposit is 10 euros or currency equivalent, and the minimum withdrawal is 20 euros. Maximum withdrawal limits are 10,000 euros per day, 25,000 euros per week, and 100,000 euros per month.
Yes, Caxino provides 24/7 live chat support in English, French, Finnish, Norwegian, and German, plus email support. However, telephone support is not available.
Caxino offers over 1,200 games including slots, table games, live dealer games, and progressive jackpots from providers like NetEnt, Play'n GO, Microgaming, Evolution Gaming, and Pragmatic Play.
Yes, the casino is fully optimized for mobile browsers on both iOS and Android devices, allowing access to games without downloading a dedicated app.
Caxino Casino partners with industry-leading software developers to deliver quality gaming experiences.
Explore over 1,000 slot titles ranging from classic three-reel games to modern video slots with advanced features, Megaways mechanics, and progressive jackpots.
Engage with professional dealers in real-time through Evolution Gaming's live casino platform, featuring roulette, blackjack, baccarat, and game show-style entertainment.
Recent player reviews indicate ongoing concerns about withdrawal processing times and payment method rejections, prompting closer scrutiny of banking procedures.
Caxino has added new titles from emerging providers, expanding its collection beyond 1,200 games with focus on innovative slot mechanics and live dealer variants.
The Malta Gaming Authority confirms Caxino's license remains in good standing with all regulatory compliance requirements met as of the latest review period.